Harwood Hospitality
When we began working with Harwood Hospitality in 2022, they had been partnering with a larger, local agency but felt like just another client on the roster. They’d hit a creative plateau and were looking for a team that genuinely cared, one that would bring fresh ideas, not just stay within scope. Their goal was to position Harwood Hospitality as a respected and recognizable brand within the Dallas market.
Their Need
Our Impact
Since then, we’ve become a true extension of their team. Every member of our agency plays a role in this partnership, and together we’ve reshaped their email marketing strategy, now their strongest and most measurable digital channel. We’ve increased open rates by 16.01%, click-through rates by 12.2%, and grown their subscriber list by 112.2%, with consistent growth across every key metric. Since onboarding, we’ve also supported the execution and growth of seven new restaurant concepts, one hotel, and the reopening of one of their most beloved concepts.
Results
*across all concepts
Impressions
average engagement RATE
Annual average Email ctr
Annual average open rate
“Social Grace Marketing is an outstanding social media team!
From the moment we started working with them, they transformed our online presence in ways we never thought possible. Their creativity, strategy, and attention to detail are truly unmatched. They understand our brand and consistently deliver high-quality content that engages our audience and drives results. Their team is professional, responsive, and always goes above and beyond to ensure we hit our marketing goals. If you’re looking for a social media team that genuinely cares about your success, I highly recommend Social Grace Marketing!!! Special shout out to Melissa for being so incredible, responsive, always going above and beyond!
- Kinsey Gaston
*photography by Chase Hall